REGISTRATION AND LOGIN 

1. How do I register to shop.jadranka-trgovina.com?

 To access the registration form as a natural person or a ‘guest’, click the WEBSHOP button on the website www.jadranka-trgovina.com. To successfully register you need to fill out all the fields marked with an asterisk. By registering you accept all Terms and Conditions of Jadranka trgovina d.o.o.

You will receive a message to the email address stated in the registration form. Open it and click on the link to activate your user account and confirm the registration.

From then on you will be able to access the WEBSHOP as a user by entering the email address and password you provided us upon registration.

2.  What data should I enter when registering?

You should enter: name, surname ,phone number, e-mail address, password, town, postal code, street ans street number.

3. What to do if I have forgotten my password?

When you try to log in, select “Forgot your password?” Enter the e-mail address you registered with. Check your e-mail box where is the message from Jadranka trgovina. Clicking on the link in the message will take you to the password reset page. Enter a new password and confirm the password.

 

ORDERS AND DELIVERY

1.  How do I create an order?

Products are ordered electronically. By pressing the “ORDER” option, the selected product is added to the shopping cart.

After reviewing your order, make sure you are happy with your order. Then click “pay” and choose one of the payment methods.

After creating and confirming the order, you will receive an email confirmation that the order has been received by e-mail with which you registered as a customer. The confirmation is generated automatically by the server and forwarded to the customer at the time of order confirmation.

2. How and when can I collect the ordered items?

Orders received by noon on a workday will be delivered the next workday between 9 am and 4 pm, and on Saturdays by 1 pm. Orders received on Saturdays and Sundays will be delivered the next Tuesday between 9 am and 4 pm.

Items ordered by noon on a workday can be collected at Maxi Market the next workday between 8 am and 8 pm. Orders received on Saturdays and Sundays can be collected from the following Tuesday on.

3. Product price

Products are delivered at the prices valid on the order placement day, regardless of the selected delivery date.

The guide price of an order is our estimated price of your purchases on the collection or delivery day. The actual amount charged might differ a little from the order guide price and confirmation issued by Jadranka webshop.

Guide prices of the products sold loose are the prices of products such as meat, vegetables and fruit that are charged by weight, and not per piece. The price will be charged by the exact weight delivered.

4. Can I use the Hatch card when purchasing online?

When purchasing at our webshop, enter your Hatch card number and collect additional points,collected points you can spend in our stores.

5. Where do you deliver?

Home delivery:

Home delivery areas:

  • Mali Lošinj
  • Veli Lošinj
  • Poljana I and II

Islands delivery:

Boat delivery to Ilovik,Susak and Unije with credit card payment.

Delivery costs
Purchase amount Delivery cost

 

HRK 300.00 – HRK 500.00 HRK 30.00
HRK 500.00 – HRK 700.00 HRK 20.00
Over HRK 700.00 Free of charge

Minimum order amount: HRK 300.00

Pickup at Maxi Market:

Items ordered by noon on a workday can be collected at Maxi Market the next workday between 8 am and 8 pm. Orders received on Saturdays and Sundays can be collected from the following Tuesday on.

Minimum order amount: HRK 300.00

6. What if I am not satisfied with an item, for example if I have received damaged goods?

For any questions, suggestions or complaints email us to webshop@jadranka.hr, or dial 051-661-179 on workdays between 7 am and 3 pm.

 

PAYMENT OPTIONS

1. How can I pay for my purchases?

CARDS AND CASH

Cards:

  • MAESTRO
  • MASTERCARD
  • VISA
  • DINERS

Payment in instalments:

The users of Diners and Maestro cards are offered an additional benefit of paying in instalments.

For payments with Diners card, our webshop buyers are granted interest-free payment in instalments:

    • Purchases over HRK 300.00 – 3 instalments
    • Purchases over HRK 400.00 – 4 instalments
    • Purchases over HRK 500.00 – 5 instalments
    • Purchases over HRK 600.00 – 6 instalments

For payments with Maestro card, our webshop buyers are granted interest-free payment in instalments:

    • Purchases over HRK 300.00 – 3 instalments
    • Purchases over HRK 400.00 – 4 instalments